Today sees the latest release of Call-Angels Number Manager. There are some significant changes, most notably is that Number Manager is now live on both Talk Talk and Vodafone. On top of this we also have some key new features available.
Area Based Routing
Area Based Routing gives your business more control over how calls are handled. There are a number of reasons businesses may use Area Based Routing including:
1) To route a caller to their local branch
2) To handle marketing campaigns limited to specific regions
3) To prioritize customers
4) To blacklist abusive callers
5) To blacklist unwanted sales calls
Area Based Routing works by routing calls based on the incoming number. Where the user withholds their number they will be asked to input their local area code to route their call to the correct answer point.
To black or whitelist numbers into groups you can upload the full CLI into the database to route. For example if my DDI is added 0161 444 3337, then if I call it would route to which ever group my DDI has been allocated to regardless of the routing for the 0161 area code.
Caller Exceptions has been added to Advanced and Interactive services to allow your business to whitelist and blacklist callers. You will notice within the services there is now a Caller Exceptions section where you can add callers numbers and associate them to groups and treat those callers differently to the other callers coming into that service.
This allows business to have a “Gold customer” list and prioritise their calls. Or have a “blacklist” of abusive or spam callers to ensure that calls going into your offices are valid and improve efficiency in your offices.
Red & Black Numbers
As mentioned above Number Manager now works across both the Talk Talk Business and Vodafone Networks. You will notice that if you have any Vodafone numbers on Number Manager these will be highlighted in red to help you differentiate between the two networks. This move to replicate Number Manager means we can port numbers from most networks and give you a choice on which network you want to use . You will notice some of the features we launch maybe limited to one of the networks due to limitations on the other.
Maintenance & Release notifications
When you log into Number Manager you will notice there is a new banner along the top to keep you up to date with the latest new features and any planned maintenance work.